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928uk mail list and btinternet PDF Print E-mail

BT Internet users of 928uk (others ignore)

928uk mails are being directed to the 'Spam' folder on the server and are therefore not being recieved as before by btinternet inboxes - particularly those managed by 'btyahoo'. they are there, but on the server and not making it to your email client.

You need to fish them out of the Spam folder, by telling Spamguard to 'trust' 928uk emails as not bulk.

It seems from feedback (thanks everyone) that adding the email address that emails from the list come from to your address book will stop this from happening.

You can also do 'Spam' folder training using a web browser to access your mail, not by changing any settings in Outlook, Thunderbird, or any other client based email client. The 'Spam' folder is on BTYahoos server, not on your PC. Your PC will never see the emails unless you do this admin. You probably got an email from BTinternet or BTYahoo telling you some 'Spam' email had arrived. If it contains a link click it to get to the web interface to fix things. some have reported that this spam training doesnt work well.

Full instructions here:-

BTYahoo Spamguard

BTYahoo Spam Training

Other solutions to btyahoo spam filtering 'spamguard' inadequacies

I dont have to tell you that I find this mindless filtering really irritating especially since all the clever spammers seem to get right past the filters.

  • You can always move away from btinternet.
  • I host my own mail but thats got its own issues too so unless youre an expert and have 'reverse DNS' dont bother
  • If youd like an invitation to use .mac mail please let me know. I dont get spam there and the list works all the time. Apple make you pay for it but its a small amount for what you get. It works really well with a Mac but its not completely compulsory. Getting an invitation from me to renew reduces my costs.
  • Complain. My experience tells me its fairly pointless trying to engage btinternet in a discussion about it as these mail services are being provided under a joint venture with yahoo making it even more impenetrable than usual. But it might make you feel better.
  • My only other suggstion it to set up a disposable email address for the list, forward it to your normal mailbox and dump it every couple of years.

AOL users on the mail list

We are whitelisted by AOL. Please dont mark 928uk emails as SPAM or AOL will block us again.

Spam and Open Relay Blocking Systems - More background in case it happens again or happens to you

BT's reply - something is happening

An abuse complaint was filed with BT. SORBS was incorrectly listing Static IP addresses as dynamic and ISP's implement automatic email blocking rules based on the output of the SORBS database.

"Thank you for contacting the BT Customer Security Team. I am sorry to hear of the problems you have experienced whilst trying to send email. We are currently in discussion with the Blacklist company (Sorbs) and have requested the removal of your Static IP address from their list. Please be aware that once removed, there will be a short delay while companies update their spam filtering software with this new information. I would also like to bring to your attention that Sorbs are a separate company from ourselves and it can take up to 48 hours before removal will take place. I realise you may be disappointed with my reply, but we have no control over when this is done and I hope therefore, you will understand BT's position."

BT Customer Security Team - 20 Jan 2006

BT intervene with SORBS and unblock the static IP address of my mail server

As you may know 928.org.uk is hosted on a static IP address but its range had been blocked by a site which runs a dynamic address blocking service called SORBS. http://www.dnsbl.au.sorbs.net/ BT have acted and got them to delist this address block because the addresses listed are statically assigned. This means that those of you who havent received the list email since the 7th January are back. Sorry for the outage - it was beyond my control.

23 Jan 2006

Background

My server has been on the same IP address for 4 years which appears on my statemented bill as a static IP address for which I pay extra money to BT specfically because you can place a mail server and web server on it and be accountable. It has been routing email all this time to subscribers to the mail list. We are whitelised by AOL and comply with a zero tolerance to spam email policy for example.

SORBS means well I suppose but is based on a flawed concept that groups of IP addresses can be good or bad and to fail to deliver my email based on its incorrect information seems to me to be totally wrong.

SORBS does not appear to allow any right of appeal.

In the UK at least if this was real postal mail then blocking it in this way would probably be illegal.

This took a long time to figure out last time (in November 2004) and started again on January 7th 2006. It stopped on January 23rd 2006 which if 928.org.uk was a business would have been catastrophic.

If you were affected you would not get any indication that something was wrong - you just wouldnt be getting any list email. In these cases all you can do it complain to your ISP that they are interfering with your email by using a DNS block list (SORBS) that is incorrectly blocking static IP addresses.

 

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